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| Junior Member
Rep Power: 0 ![]() | High everyone, I go by Lobo Charlie this is my first post on this Forum. I am the CO Tech at a Community College in New Mexico we have over a 24,000 student base in our school. I read this site a lot and all of you have helped me out immensely, but I have come up with a problem that I can’t figure out and need some direction. It is probably something little and simple that I am overlooking We currently are using a Definity G3r v8.2 a little behind on the up grade but it will do. We have approx 3500 handsets 7 locations with in the city of Albuquerque with EPN’s tied back with T1s. The problem I am having is I have a telephone number that a user needs to dial and I can’t get our switch to process the call. The number is in Orange County in LA with a 714 area code. I can dial other numbers in the area code but not this Specific number. (714)540-7000 I have added and changed our ARS table I have tried it various ways (1714, 1714540, 1714540700.) I checked to make sure the Route table had the proper FRL as the COS. Any Ideas will sure help thanks in advance. | ||||||||
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| | #2 (permalink) | ||||||||
| Moderator
Location: San Diego, CA Rep Power: 5 ![]() | Three things. What kind of error do you get when you try calling the number within the PBX? Can you dial that number from a phone not on your PBX? All you should need in the ARS tables is 17 and the same parameters that you have for other area codes. __________________ Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup. Marty | ||||||||
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| | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | Marty here are the errors: 1714 programmed in ars table I can dial 9-1-714-540 then intercept 1714540 programmed in ars table I can dial 9-1-714-540 then intercept 17144507000 programmed in ars table I can dial the complete number 9-1-714-540-7000 then it sits quite and I can continue to put up to 7 numbers then it gets dial tone again? Yes I can dial from an outside Quest line. I can also dial other numbers in that area code 1-714-438-4949 I think it has to do with the 540 prefix? I cant dial any number with the 540 prefix? | ||||||||
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| | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 ![]() | This is really a shot in the dark but.... I had a similar problem where I couldn't call a particular company. On the form "ch ds1 xxx", the "DCP/Analog Bearer Capability was set to 3.1 kHz. I was told by my Avaya tech to change the setting to speech. This solved my problem. Hope it works for you. | ||||||||
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