Quadrant fax server to Definity connections - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Lisa5 · 05-17-2006, 08:24 AM

Does anyone out there have a fax server connected to their Definity via T1.

I have recently added an out going fax server using a Line Side T1 connection to our PBX. This replaced analog stations being used by the Quadrant server. The analog stations rarely returned errors on the fax server now, however, all I see is "General Brooktrout" erros. Quadrant says its a setting in my PBX.

Can anyone tell me what causes a "General Brooktrout" error. Or may be what the T1 settings should be on the Line Side.

Thanks

***MSYoung*** · 05-17-2006, 11:10 AM

For most Brooktrouts your line side T1 should be programmed as D4/AMI. I hear some of the newer Brooktrouts will work as B8ZS/ESF. Verify with that vendor what they will support.

The DS1 should be populated with 24 stations of the type DS1FD and then these put in one or more hunt groups, depending on how this solution is being implemented. My experience with companies that sell FAX servers is that they know what the settings should be in the PBX, it is in their best interests to know this. FAX servers with Brooktrouts in them do have some extensive testing capabilities and they should be able to tell you what is wrong.

Test the DS1 board with the following command "te bo xxxxx (board location) long". You can cancel the test after test 146 completes. What fails?

Lisa5 · 05-17-2006, 01:08 PM

This T1 is set up with B8ZS/ESF, board tests fine no fails. Quadrant is having difficulty making any sense of the errors that we are seeing, even though we have sent them the d-bug files.

***MSYoung*** · 05-17-2006, 03:05 PM

There are no failures so that means the PBX and the FAX server are communicating ok. B8ZS/ESF must be ok also or you would fail test 145 and possibly 146 too. After this the only other programming is the hunt group for call processing.

There is a lot more to do at the server end than there is to do at the PBX end. There are software and hardware options in the server that must be set. I can only remember one time that it was really difficult to bring up the server and that turned out to be the PBX interface in the server was wrong.

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