Archibald J. Cox

tell her to dial *67 from her home phone before dialing the remote access extension

pjenkins2006

That is not the solution I was looking for, While that would hide her number she would prefer they see the calls coming from her office number. It's not really an issue if the Clients call her on her cellphone, the issue is she wants them to call her office so they can leave her messages on her Audix.

pjenkins2006

Also, it seems to me this should be quite possible. As I have setup the system to display diffrent ANI's depending on extension. There should be some way to move this functionality to the remote access feature.

MSYoung

Interesting puzzle, I am going to have to play with this tomorrow to see what I can come up with. Since the remote access is a DID on an ISDN span the switch just passes the ANI through to the outbound ISDN T1s. I need to see what I can do to allow an incoming remote call to display a switch number on an outbound call. The problem I can see is if I can do this, all calls coming through the remote access might display the same number regardless of where it comes from. In other words, all calls could display that manager's phone number. How is the switch to know that the first call is to display station xxxx and the next call is to display station yyyy?

That might be why remote access doesn't work that way. I will test a little more tomorrow.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty

MSYoung

To give you something to think about, here is what I will try tomorrow. Not going to do this remotely because I want to be on site when I open this door, just in case, and I will close the door when I am done.

I am going to setup my Intuity voice mail to allow me to call my station at work, cover to voice mail and then transfer out of voice mail to an outgoing trunk. I will see if that changes my ANI to my station number.

I do not believe you will be able to do that by using remote access. I tried a couple of things after sending the last message and it always displayed my incoming ANI.

One thing I have not tried yet is to dial *67 first (as mentioned before) then call the remote access. I do not know if the switch ANI will now fill in my missing ANI. But if it does, it won't be that person's station because that is not the source of the call. It might be the remote access number, which would not be a good thing to tell anyone.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty

pjenkins2006

I was thinking of the COR and COS settings. I noticed each barrier code can have a diffrent COR and COS setting, I assumed I could somehow setup one of these to change the number. Also, after I remote into the switch shouldn't there be some way to use a certain station for outgoing calls?

MSYoung

No, the different COR and COS settings for each password only affect what that password can do. You might, for example, give a password to a person (or group of people) that allows them (by COR) to only make local calls. Another person could have a password that allows him/her to make International calls. These COR and COS settings work the same way as the ones on your phone, you cannot change your phone number by changing your COR or COS.

Once you have accessed the PBX by remote access, that is your extension for the duration of the call. The caller has the same dial tone and features that you have when you pick up your phone to make a call. They can no more take over someone else's phone than you can.

I have not had a chance to do any testing yet today, it has been busy so far.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty

MSYoung

I have just spent the last two hours trying every possible combination of access to get the PBX ANI to override the incoming ANI and found only one way of doing this.

I even tried setting send all calls at my phone to go out to a number. The feature works fine but the ANI followed. I tried this also by dialing *67 first and that gave me a number I did not recognize at all. I tried setting the ISDN public table to display a particular number while trying this. no help.

Only one thing worked. If I called a number in my switch and that person transferred me to an outside number, that person's ANI was now on the call. To use it this way, someone would have to be at her desk, answer her incoming call and then transfer it out.

There is no other way to do it. She just needs to tell the person in India what number to call back on at the very beginning of the conversation.

Sorry.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty

johnmc

Depending on what version of CM you are running, you may try configuring the Off-PBX station mapping for her. I have this with My EC500 feature and it works great. You may want to play with this a bit if it is available on your system. Not sure if it will solve your problem, but it does manipulate/replace your ANI when calling into the PBX from the telephone number listed. If you have EC500 licenses, you may want to test this out.