MSYoung

First I will give you a link to Avaya's support web site. You can find documentation there to do anything you want. You can read it on line or download it.

http://support.avaya.com/japple/css/japple?PAGE=Home

Once you are there, go to the search window and enter these three book numbers (not at the same time), 555-233-756, 555-233-757, and 555-233-758. Download these three books and you will have documentation (with examples) of how to do 95% of what you could want to do. You got them when the switch was installed but most people don't open them, they just toss them in the corner and forget about them.

You cannot do everything that you see in the books so don't consider them to be a document of all possibilities. For instance, a Release 8 switch cannot do Meet-me Conferencing.

What you want is probably a hunt group and the Advanced Admin book shows you how to set one up, with examples. I say probably because there are also Call Pickup Groups and Call Answer Groups. It depends on what kind of call it is and how you want it answered.

Anything not covered by these three books you will find in other documents at the web site above.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty

locpnguyen@gmail.com

Thank you very much for your help. I will give that a try.


I think it probably will be more than enough, since I only need to configure basic features.

Thank you, again!

Catalytic_Avatar

good luck with this, i "Inherited" a Nortel a while back and the folks have been very good at pointing me in the right direction :>