Occasional calls that take 10 to 20 seconds for caller to hear user - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

ctmcbain · May 13th, 2008

Hi
I have an S8300 LSP with 2 G700 GW that I just moved to a new location. The main server is an S8720 redundant server with G650 GW in the main office.
I moved this server to a new location and added a DS1 card for Outbound calling. This LSP is connected via a T1 trunk between Offices. All inbound calls arrive at LSP via the T1.
The problem that I am having is that users are complaining that on occasion when they recieve a call, they can hear the caller but the caller does not seem to hear them for 10 to 20 seconds. Caller usually hangs up and then calls back. I have checked all trunks and CLAN cards for errors but fnd nothing unusal.
The identical system worked without this issue before being moved.
The only difference here is that I have introduced a Packet Shaper but the event log shows nothing out of gthe ordinary either?
Any ideas or where I should start to look?
Thanks

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