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Old 01-10-2008, 10:01 AM   #1 (permalink)
Molly
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Agent Phones go into not ready
An agent answers a call and after hanging up the phone goes into not ready until the button is pushed. Changed the call presentation to eliminate the break time and now the phone goes into make set busy. Any help would be appreciated.
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Old 01-10-2008, 12:33 PM   #2 (permalink)
thetris
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is this only for this agent? what kind of software are you using, AIC, ip agent, etc..
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Old 01-10-2008, 01:00 PM   #3 (permalink)
Molly
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It's a few Nortel IP phones and Symposium Call Center Server.
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Old 02-10-2008, 03:26 PM   #4 (permalink)
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Lightbulb
In the ACD data block (LD 23)
Change the HOML setting to NO.
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