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Old 01-03-2008, 03:44 AM   #1 (permalink)
mskingdom
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Disconnect issue
Dear All;
I'm a Contact Center Engineer working on a Nortel Meridian oprion 11 and using the symposium as the call flow administration server , the work force team asked me to deny the agents from disconnecring the line so the agent shall wait until the caller disconnects the line him/her self how can i do this ????
please reply me soon
thank you
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Old 02-10-2008, 03:27 PM   #2 (permalink)
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It can't be done.
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Old 02-25-2008, 12:42 PM   #3 (permalink)
tim_abney
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You could try setting your trunks to far end disconnect only
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