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| Tags: cti, ivr |
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 12-18-2007, 02:38 PM | #1 (permalink) |
| Junior Member | Any Product Recommendations for IVR + CTI Does anyone have any product suggestions for IVR, CTI, outbound dialing, wait time annoucements? We currently use CS1000 Option 11c Symposium Express 4.2 Call Parrot I spoke with a Telus rep who said Nortel CCT toolkit 6.0 would not work with symposium express. Sonata from chrysalis looks like it might be an option but I haven't heard of them before. Any advice is appreciated TIA |
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