 04-03-2007, 01:04 PM | #1 (permalink) |
| Junior Member | Call Volume Analysis So our company recently upgraded our Pilot, we are running Meridian PBX.. I want to have the Phone company to an analysis study on the call volume, what would you all suggest would be the most important things to have studied, I am thinking 1. Number of calls per day/. 2. Number of calls in queue 3. Length of time call is answered by live person / serviced by Auto Attendant.. Any thing else you may thing of would be greatly appreciated |
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| 04-04-2007, 08:07 AM | #2 (permalink) |
| Admin  | Hello CC11, I hear Nortel now has a service that is in beta that will do just this, they will look at your call volume and statistics and provide you a report and suggestions for your environment. I don't know to much about it but I do know it is new and it is part of their professional services package. I am sure they give you more then that but I think it goes right along the line of what your trying to do. __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software |
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