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"Quality Assurance (QA) is a method for assuring management, owners,
customers or anyone that the organization is producing products or services at a predetermined level of quality.

Typically QA is the gathering, analysis and reporting function of an overall
approach to quality in an organization. Quality assurance is not primarily a
performance management program, but rather a benchmarking and assessment
process. Quality improvement efforts can be part of a QA program it is not
necessarily a component. - ctaylor"

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