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General Contact Center Talk with other Contact Center Professionals, get advice on call centers.

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Old 10-28-2006, 05:56 PM   #1 (permalink)
John Dunne
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Is there any competitive comparisons out there?
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Old 10-30-2006, 11:57 AM   #2 (permalink)
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What is your current system.
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Old 10-30-2006, 12:05 PM   #3 (permalink)
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Thanks for the response.
We have an Old M-1 with Symposium and a couple of Definitiy's.
Will be putting out an RFP for new call center. Wanted to get a headstart on the latest offerings.
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Old 10-30-2006, 12:10 PM   #4 (permalink)
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what release are you running on your M1 and Symposium?
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Old 11-07-2006, 12:05 AM   #5 (permalink)
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Old 01-11-2007, 03:22 PM   #6 (permalink)
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If you go for Cisco Express/Enterprise I can point you at a competitive wallboard solution (part of the call centre that won best customer experience for Screwfix Direct at the European Call Centre Awards 2006). I won't say who they are now as I am pretty sure this site isn't for advertising.
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Old 02-12-2007, 11:37 PM   #7 (permalink)
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Hey John, What have you found so far?
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