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| General Contact Center Talk with other Contact Center Professionals, get advice on call centers. |
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 08-24-2006, 09:41 AM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Absolute beginner question on ACD Sorry for the newbie question, but I am trying to understand what options I have to collect real-time ACD queue data from an 11C running 25.4 The company does not have Symposium or any other ACD administration / reporting packages and I'd like to try and help the call center agents with some basic information on queue and agent activity. Is there a good source for how the basic ACD reporting options should be configured to provide real-time data rather than the 30 second summary I'm currently seeing over the serial port? Many thanks for any pointers  | ||||||||
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| 08-26-2006, 08:47 PM | #3 (permalink) | ||||||||
| Admin   rixride is replying to forum games...
Location: Dallas, Texas Rep Power: 5  Gender:  Country:  | MerACD will help but wont give you real time data, I think you need to have a 2216 set to see live data. MA will automatically collect data, and give you advanced and historical information on queues and agents and positions, longest call etc... for Nortel Meridian ACD C1 and C2 systems. It will be available October 2nd, 2006 __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software Last edited by rixride; 10-01-2006 at 12:31 AM. | ||||||||
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| 10-01-2006, 12:25 AM | #4 (permalink) | ||||||||
| Admin rixride is replying to forum games...
Location: Dallas, Texas Rep Power: 5 Gender: Country: | Let me know if this looks like it will help you. Thanks __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software | ||||||||
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