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| General Contact Center Talk with other Contact Center Professionals, get advice on call centers. |
| Tags: application, real, stats, time |
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| General Contact Center Talk with other Contact Center Professionals, get advice on call centers. |
| Tags: application, real, stats, time |
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| | LinkBack | Thread Tools | Display Modes |
 05-16-2006, 08:45 AM | #1 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  Gender:  Country:     | Real Time stats vs. Application stats I had someone ask yesterday there was a difference when they looked at the real time stats and then ran an application report that the numbers were not matching. This person said that at what ever time there were 25 calls on the real time stats then they ran an application report for what ever interval and the numbers were not the same, there were less in the application report. My question is will the real time stats ever be the same as an application report for the same interval through out the day? __________________ We need change in this country... | ||||||||
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