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Old 11-06-2006, 06:04 AM   #11 (permalink)
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Red face Do you have a screen shot as an example?
Quote:
Originally Posted by John_In_Dakota
Come now. Someone must have a question. I'll start one.

Screen Pop's.

Who uses them?

Do you like/dis like the screen pop feature?

What are you using for a data base?
This sounds very kwool for us to use in our work place. We have a Avaya S8100 do you know if its compatible with what your talking about or is it only for Definity systems?

I would like to see a screen shot or example of what you guys are talking about. If you have one!!! Newbie here! Very interesting.
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Old 02-20-2007, 01:55 PM   #12 (permalink)
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Nope it will work for your Avaya 8100 system as well
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Old 02-05-2008, 06:01 AM   #13 (permalink)
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We had Nortel develop an application using CCT 5 SDK to capture the caller details from IVR. We've developed our own DLL that inputs the data in our .NET based agent desktop.

We used the application before we put the agent desktop in production as well. But then we used a different DLL that inserted the call details into the backend system by simulating keystrokes.

We have also made a login feature since the agents sits on different seats / uses different terminals.
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Old 02-20-2008, 11:16 PM   #14 (permalink)
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call centre
hey any guys working with advatel qmc or aspect ensemble pro here.is there any good forum like pbx info for call centre solutions.
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Old 03-11-2008, 04:41 PM   #15 (permalink)
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We are trying to make one here, What kind of forums would you be looking for?
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Old 04-25-2008, 11:48 PM   #16 (permalink)
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Quote:
Originally Posted by prasanthkvk View Post
hey any guys working with advatel qmc or aspect ensemble pro here.is there any good forum like pbx info for call centre solutions.
I used to work for Advatel (7 years ago). I didn't realise they sell to the Amercian market. QMC was a popular product. Very limited with what it could do due to the way it integrated.. but you get what you pay for and it's very cheap.
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