Supervisor, Bargein and talk to agent without customer hear? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

10-18-2004, 09:40 PM

How can i prog my 61 pbx, so that the Teamleader/Supervisor phone can bargein to the Agent phone and Talk to agent (while he is on a call with the customer) -without the customer hearing.

i put it this way too.....

Any key we can program so that Supervisor can bargein to the agents calls (without Cusomer hearing ) and if needed press a key and then talk to the Customer(ie conference with agent and customer!!!!!

10-19-2004, 01:41 AM

Yep this is possible,

First the Supervisor would need the CLS of SPV

You would need to program an observe key on the supervisors phone, and also a call agent key,

that should due the trick if memory serves me right..

***Spanton*** · 10-19-2004, 08:16 AM

On the agent sets you will also need to program an answer supervisor key.

tech_anon1 · 10-19-2004, 08:30 AM

The observe and call agent will allow the supervisor to join in the conversation but I don't believe you will find a way to have either the caller or the agent omitted.

10-19-2004, 07:30 PM

Mercury,Spantom

In agent phone Key 8-11 can be prog as ASP in 3905, with cls AGN .
also i did supervisor phone SPV and observe key and a AGt key. Still when i pres the Emergency key/or supervisor key the call isnt gettig transferred. !!!!!

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both phones are in same acd. what is the operating procedure is the prog is right. I hav a succession 3.