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| Tags: 3904s, agentsup, phone, setup |
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 10-11-2004, 08:18 AM | #1 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | Re: Anyone going to be in Richardson the week of Dec 13? I'm changing the Sup's phone from 3905's to 3904's. They want the speakerphone setup on their phones. I get all setup but I cannot get key 00 to stay logged in while the hand set is on-hook. Do they have to set the handle off hook? Also, I cannot monitor an agent with the phone on-hook. Anyone have a way to set this up or any hints? John | ||||||||
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| 10-11-2004, 09:38 AM | #3 (permalink) | |||||||||
| Moderator
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 | Fun with Rockets! Quote:
All the other agents just hit the "make set busy" key twice. | |||||||||
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| 10-11-2004, 12:11 PM | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | HOML set to YES will log the set out if the headset is removed or the MSB button is activated. HOML set to NO requires the MSB button to be activated, it will not log an agent out if they unplug their headset or put the handset in the cradle. If there is any question on how you want this to operate for the queue, you can always put the supervisor in a seperate ACD queue. | ||||||||
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