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Old January 4th, 2010   #1 (permalink)
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Angry CCMS error - There's nothing in sybase
Hi everyone

Currently my CCMS work, agents can serve the call as normal, but in database we see no record, in historical there is nothing. In directly way to select data from sybase, the table for today (eCallByCallStat20090104) is empty. Pls help me to solve the trouble...

Thanks a lot
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Old January 4th, 2010   #2 (permalink)
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Originally Posted by ducnx View Post
Hi everyone

Currently my CCMS work, agents can serve the call as normal, but in database we see no record, in historical there is nothing. In directly way to select data from sybase, the table for today (eCallByCallStat20090104) is empty. Pls help me to solve the trouble...

Thanks a lot
2010 year is now
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Old January 4th, 2010   #3 (permalink)
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Sorry, the table is 2010, please give me a solution

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2010 year is now
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Old January 4th, 2010   #4 (permalink)
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For first, check cal-by-call configuration for applications (statistic collection method is not NONE). If any errors occurs in CCMS event viewer?
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Old January 4th, 2010   #5 (permalink)
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Hello

There is no strange thing in event viewer, and of course statistic collection is 15 minutes to write data down to database, we did not change the config of CCMS/CCMA and it still ok until today morning and then suddenly we see nothing in sybase

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For first, check cal-by-call configuration for applications (statistic collection method is not NONE). If any errors occurs in CCMS event viewer?
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Old January 4th, 2010   #6 (permalink)
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It is so difficult to give advice not on treatment of the patient on a photo. You should address for the help to experts in your city. Sorry...
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Old January 5th, 2010   #7 (permalink)
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check the NIC bindings. CLAN should be first. Reboot.
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Old January 5th, 2010   #8 (permalink)
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Hi Clepex

CLAN still on the first position
Last edited by ducnx; January 5th, 2010 at 11:29 PM.
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Old January 6th, 2010   #9 (permalink)
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check the Historical Statistics Collection on CCMA > configuration. make sure the calls per hour value is equal or greater than the actual traffic. recalculate the reports duration.
run again the Server Setup Config.
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