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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


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Old January 3rd, 2010   #1 (permalink)
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Call logs on 1150E
Hi,

Is it possible to have call logs on the Call Center Agent Phone 1150E?
They need to see the miss calls.


ynneb
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Old January 3rd, 2010   #2 (permalink)
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Very strange contact-center work logic.
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Old January 10th, 2010   #3 (permalink)
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Call logs can not work any more once IP Phones acquired on CC. I really don't understand why.
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Old January 13th, 2010   #4 (permalink)
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I don't understand your question !!!
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