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 December 28th, 2009 | #1 (permalink) | ||||||||
| Junior Member 
Rep Power: 0  Country:  | How will i know who disconnects the call Hi, I have cc6 installed.We have PRI installed connected to Telco as well.How will i know who disconnects the call?Is it the agent first ot the customer? How can i check this on cc6 or the pri? Happy New Year!!! Benny | ||||||||
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| December 28th, 2009 | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | Hi Benny.. There is no specific option to monitor the above specified, because after the call gets connected with the agent terminating from either side will just give out as " calls Answered".... If you suspect that there could be some issue on the PRI side probably we may get an error for the PRI channel if proper disconnection doesn't happen... | ||||||||
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| December 28th, 2009 | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | trace on call disconnect Hi CSS_ETS04, I can enable the incoming DChannel trace but can show me how can i know who disconnected first on the the dchannel traces please??? Can you just send me a sample incoming dchannel traces stating that the caller disconnected first?agent disconnected first? Thanks Benny | ||||||||
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| December 29th, 2009 | #5 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | D-Channel is just to get an rough idea of the issue.... Please find the below... DCH 10 IMSG ALERT REF 0000000D CH 8 13 TOD 10  00FEAT :NAS DCH 10 IMSG CONNECT REF 0000000D CH 8 13 TOD 10 00DCH 10 OMSG CONN ACK REF 0000000D CH 8 13 TOD 10 00DCH 10 OMSG DISC REF 0000000D CH 8 13 TOD 10 02CAUSE :NORMAL CALL CLEARING DCH 10 IMSG RELEASE REF 0000000D CH 8 13 TOD 10 02DCH 10 OMSG REL COMP REF 0000000D CH 8 13 TOD 10 02As u could find there is a parameter called " Normal call Clearing", which suggests that the call had been disconnected manually.. There could be partial chances where we will get an error instead of normal call clearing, because the PRI would have dropped the call due to technical issues... There is no possibilities of an error if the agent disconnects the call, bcos signal is sent to the Channel for disconnection.. Just to get an clarity where the issue resides... | ||||||||
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| December 29th, 2009 | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | We faced an similar issue at one site where the call will go silent for seconds and the agent will disconnect the call ... The service provider was trying to blame out the issue at the PBX end.. We had multiple service provider trunks and justified him with replacing the trunks and hardwares.. Thinking on the same channel  | ||||||||
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