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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 December 23rd, 2009 | #1 (permalink) | ||||||||
| Junior Member 
Location: Toronto Rep Power: 7  | Agent Key and CC6.0 Hi Everyone, Having issues with the Agent Key functionality with CS1000 and CC6. I have Supervisor set up with Keys 32 to 41 (KEM) as AGT keys. I have supervisor position ID set up in CC6 profile. I have correct supervisor and agent key assigned to agent in CC6 profile. When agent logs in, supervisor AGT key does not update with the POSITION ID of the agent. What am I doing wrong? Any ideas? | ||||||||
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