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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 December 22nd, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Realtime Report doesn't work I upgraded contact center from Symposium to CC6 and there was no error when restoring old database from SCCS to CCMS, but in Realtime Report I see only Agent Name, other info is incorrect. In Skillset column I see value "*UNKNOWN*", in IncallStatus column I see value "undefined" and Time column contains a random string I have tried to increase OAM timeout up to 300000 and change others as someone suggest but everything is the same. Pls help me to solve the problem Thanks | ||||||||
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