Event Handler from IVR to RAN - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

o_mostafa10 · November 12th, 2009

Hi all,

we have customer that has CC6 installed with CS1K rls 5.0 and Call Pilot Rls 5.0, all incomming calls to Contact Center have treatment from Call Pilot GIVE IVR, all work good, now the customer want that script can be changed dynamically from GIVE IVR to GIVE RAN when CC server detect loss connection of Call Pilot.

please if anyone know how to implemant this script don't hesitate to reply me

Thanks in advance

Clepex · November 13th, 2009

Add the following commands at the beginning of the script:

EVENT HANDLER
EVENT IVR RESPONSE FAIL: GIVE RAN ran_route
END HANDLER

o_mostafa10 · November 13th, 2009

many thanks Mr Clepex

I have add the following:

EVENT HANDLER
EVENT IVR RESPONSE FAIL: EXECUTE SCRIPT test
END HANDLER

Script "test" contain (GIVE RAN 49 )
and when i stop call pilot all work good

Many Thanks

Regards

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