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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


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Old November 12th, 2009   #1 (permalink)
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Event Handler from IVR to RAN

Hi all,

we have customer that has CC6 installed with CS1K rls 5.0 and Call Pilot Rls 5.0, all incomming calls to Contact Center have treatment from Call Pilot GIVE IVR, all work good, now the customer want that script can be changed dynamically from GIVE IVR to GIVE RAN when CC server detect loss connection of Call Pilot.

please if anyone know how to implemant this script don't hesitate to reply me

Thanks in advance
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Old November 13th, 2009   #2 (permalink)
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Add the following commands at the beginning of the script:

EVENT HANDLER
EVENT IVR RESPONSE FAIL: GIVE RAN ran_route
END HANDLER
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Old November 13th, 2009   #3 (permalink)
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many thanks Mr Clepex

I have add the following:

EVENT HANDLER
EVENT IVR RESPONSE FAIL: EXECUTE SCRIPT test
END HANDLER


Script "test" contain (GIVE RAN 49 )
and when i stop call pilot all work good

Many Thanks

Regards
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