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Old November 3rd, 2009   #1 (permalink)
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Activity Codes - outbound calls
Can activity codes be used for outbound DN calls. I have it setup for the inbound call center and everything works great. Now they want to be able to use it outbound calls from the agents DN key.

How do I go about setting it up?

Thanks

Tony
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Old November 3rd, 2009   #2 (permalink)
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No. Activity Codes are used/activated for ACD calls only.
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Old November 23rd, 2009   #3 (permalink)
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No activity codes are used in outbound calls...
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