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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old September 8th, 2009   #1 (permalink)
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CRQM training
Anyone been to CRQM training? We're about to start the installation and we're wondering if we really need to go to the installation class or if the Admin class will get us to a proficient level for maintaining the system. The installation will be done by a third party.
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