Meridianman69

Hello all, Happy Thanksgiving. I have inherited a new site with CC. I am GREEN! I need to change TOD setting by tomorrow for over the holiday. I can post what is in the script now..

SECTION it_help


IF (DAY OF WEEK = it_help_desk_dow_mon_thur_gv) AND (TIME
OF DAY = it_help_desk_tod_mon_thurs_gv )
OR (DAY OF WEEK = it_help_desk_dow_fri_gv) AND (TIME
OF DAY = it_help_desk_tod_fri_gv )


OR (DATE = move_in_weekend ) AND (TIME
OF DAY = it_help_desk_tod_sat_sun_gv )


THEN
GIVE RINGBACK

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT webcat_5_10
COLLECT 1 DIGITS INTO xfr_to_presidium_2
INTER DIGIT TIMER 4
END VOICE SESSION


WHERE xfr_to_presidium_2 EQUALS
VALUE 1 : ROUTE CALL 7777
VALUE 9 : EXECUTE it_help_initial
END WHERE


ELSE
GIVE RINGBACK
EXECUTE closed_section



SECTION it_help_initial
IF NOT LOGGED OUT AGENT 7487911 THEN
GIVE RAN 12
DISCONNECT
END IF

IF NOT LOGGED OUT AGENT 7487411 THEN
GIVE RAN 13
END IF


IF OUT OF SERVICE it_help_gv THEN
GIVE RINGBACK
EXECUTE closed_section
ELSE
QUEUE TO SKILLSET it_help_gv WITH PRIORITY 3
WAIT 2

GIVE RAN 10
END IF

GIVE MUSIC 20

WAIT it_help_wait_timer_gv

EXECUTE it_help_wait

SECTION it_help_wait

IF NOT LOGGED OUT AGENT 7487911 THEN
GIVE RAN 12
END IF

IF NOT LOGGED OUT AGENT 7487411 THEN
GIVE RAN 13
END IF

IF NOT QUEUED THEN
IF OUT OF SERVICE it_help_gv THEN
GIVE RINGBACK

EXECUTE closed_section

SECTION closed_section

OPEN VOICE SESSION
PLAY PROMPT VOICE SEGMENT webcat_opt_out
COLLECT 1 DIGITS INTO xfr_to_presidium
INTER DIGIT TIMER 4
END VOICE SESSION

WHERE xfr_to_presidium EQUALS
VALUE 1 : ROUTE CALL 7777
VALUE 2 : ROUTE CALL 7758
VALUE 9 : ROUTE CALL 7758
END WHERE

ELSE
QUEUE TO SKILLSET it_help_gv WITH PRIORITY 3
WAIT 2
END IF
END IF
END IF
GIVE RAN 11

GIVE MUSIC 20

WAIT it_help_wait_timer_gv

EXECUTE it_help_wait
==============================================

I need to change it so that Weds the Q will be closed at 5 pm, and that Thursday and Friday they are closed all day, like a weekend schedule. Can someone please assist? TIA! JR