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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


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Old 10-10-2008   #1 (permalink)
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License Manager will not start

Has anyone had this happen? I have a new install of CCM 6 on a brand new server. I loaded the OS myself and did everything by the book. This is a co-res server with CCMS, LM, CCMA, and SU. Everything loaded fine. After the build when I reboot to test the install the License Manger will not start. Get a message can't confirm license. Try to just start LM and it says LM failed to start. I download the license from the KRS to make sure my license file wasn't bad and get the same issue. I loaded a known working license file and get the same issue. Tried with patches without etc no go. Only thing in the LM.log file is failed to connect checksum error.

So I rebuilt the server and only loaded CCMS and LM. Same thing. Installs go just fine no errors. LM will not start.

I've done at least 10 installs and upgrades of release 6 and never had this happen before.

?????? Any ideas?
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Old 10-11-2008   #2 (permalink)
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Which SU are you using?
When I install a server without LM_6.0_SU_04 before, I got the same error after restarting. Just install the patch for LM, reboot & it'll be OK.

Last edited by hungnnb; 10-11-2008 at 11:13 AM.
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Old 10-11-2008   #3 (permalink)
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Oh if only it were that easy. Already been there done that. I had just SU04 on and had same problem, tried with SU04 SU0401 and 040101 and same issue.

I also tried the setup of SU04 and pep0406. No go.
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Old 10-12-2008   #4 (permalink)
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If You certain that have done all it is correct, there is cause to open case in Nortel
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Old 10-14-2008   #5 (permalink)
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Here is an update. The LM runs without a problem on SU03 and SU0301. As soon as I go to SU04 it fails. Go back to SU03 and it works fine. Back to SU04 and fails.

I might think I have a bad version of the SU04 patch however I have used these patches at a few locations and they worked fine everywhere but this one server.

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