Chas2002

In CCM 6.0 Web UI..

Launchpad - Configuration - PhoneSet Displays.

Open your current display and drag the CLID field to the display along with Skillset Name.

That should do it..

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hungnnb

Thanks a lot for your help. Anyway, what I mean is on Supervisor side, the Supervisors want to see the phone number of all calls in queue and presenting to Agent on their Tabular displays or Billboard collections, for ex...

Kalahary-Harry

I guess this is what happens when you post the same thing twice! You get responses in both posts

hungnnb

Very sorry but I don't know how can my post comes into two.

Kalahary-Harry

This was my reply in the other post on the same topic:

I am not sure if you mean to display the CLID on the agent's phone set display, which you would set up in the phone set display properties under your CC6.
To use this data in historical reports, you could pull it through from the call by call statistics data base using a custom report, or tap into the CDR records for the same.

Chas2002

Yes,

you would have to use Call by Call Stats - but it isn't realtime. As a general note: in most cases - CDR records aren't available until the call is complete.

Let me think about it - but as of now, I don't see a way to do this short of Sonata client or sometype of Popup.

Chas

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hungnnb

I wonder why, by Tabular realtime display, Supervisor can monitor phone number of outbound calls (DN Out field), but Nortel doesn't have any field for incoming number...
Thanks a lot for your answers.

hungnnb

I have another question on Call-by-Call. Sorry I just get started with CC6.
I'm stuck in doing Call-by-Call report. I run the report sample but get "NULL" and no data for calls.
I try with RCW and get ODBC data from many tables such as eCallByCallStat20080928, eCallByCallStat20080929, ... but still get blank in the report. Do I need any initial set up for this type of report?
All other reports work well (for ex, Agent Perf still can have skillset calls, ...)

Best regards,

Kalahary-Harry

I don't use CC6, so there may be some variances, but first of all you have to enable call by call statistics in your historical data configuration options (there is a specific tab for it). You should be presented with selection options what CBC should report on.
Watch the required DB size carefully before you save your selections. CBC create a plenty huge data base.
Once that is turned on, you should be able to set up an ODBC import through excel which pulls the data through. From that point on you can work with it.
CC6 administration guides can be accessed once you logged on through the http, have a look under the reporting guides for full description.