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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 September 11th, 2008 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Gender:  Country:  | ACD TAPI example Hi, I'm developing an TAPIv3 control interface for our call center (running CS1000) in C#. I have an instance of TAPIClass allowing me to control the phone and calls, but I'm not able to access the ACD and agent functions; just don't know how to use the ITTAPICallCenter interface, init it and bind to ACD proxy. I'd appreciate any working example or advice. | ||||||||
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| September 11th, 2008 | #2 (permalink) | ||||||||
| Junior Member   Clepex has no status.
Rep Power: 4 Gender: Country:  | i am not a programmer, i just want to give some pointers on the pabx side. - make sure you configured SECU to YES on the VAS. - on the TN... IAPG 1 AST 00 01 - 00 is key 0 (your acd key) - 01 is key 1 (your scr key) the rest is on TAPI config and programming. | ||||||||
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| September 12th, 2008 | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Gender: Country: | OK, I'll let the PBX guy to check it. Currently I see on my desktop these lines published by the TAPI server (also a Symposium server with ACDPROXY service running) - Line 252.0.X.X (phones), Line 4.0.7.X (no idea what it is), Virtual Line X (no idea either). | ||||||||
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