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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 05-23-2008, 08:57 AM | #1 (permalink) |
| Junior Member | Section Message loop I need to change a script to send callers to a mailbox if they wait 4 minutes, along with a message every 30 seconds giving them the option to leave a message. There is a section message loop in the script. If I put a Give IVR command after the EXECUTE MESSAGE_LOOP command, will it work? I don't think so, but I've been wrong many, many times. Here's what I'm working with: QUEUE TO SKILLSET THERASCRIBE WAIT 2 GIVE IVR 1007 WITH TREATMENT 1978 (all reps busy, press 1 to leave message) GIVE MUSIC MUSIK WAIT 30 SECTION MESSAGE_LOOP GIVE IVR 1007 WITH TREATMENT 1979 (all reps still busy, press 1 to leave message) WAIT 30 IF NOT QUEUED THEN QUEUE TO SKILLSET THERASCRIBE WAIT 2 END IF EXECUTE MESSAGE_LOOP I would really rather not end up with this, but I don't know any other way to do it: QUEUE TO SKILLSET THERASCRIBE WAIT 2 GIVE IVR 1007 WITH TREATMENT 1978 (all reps busy, press 1 to leave a message) GIVE MUSIC MUSIK WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 ( all reps still busy, press 1 to leave a message) WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 GIVE IVR 1007 WITH TREATMENT 4991 Last edited by ckehl : 05-23-2008 at 08:59 AM. Reason: /* deletes text in the post |
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| 05-23-2008, 12:41 PM | #2 (permalink) | ||||||||
| Senior Member  
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 11  | The best thing is make a copy of the exsisting script and send to test queue. Then apply your changes and see if it validates. test,test,test to see if you accomplished what you are looking for. __________________  I'm a member of the "PbxInfo Gang" | ||||||||
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| 06-11-2008, 10:43 AM | #4 (permalink) |
| Junior Member | When I try to validate, I'm getting an error on the last line. What am I missing? Error: An end of file is encountered in the script in the middle of a statement. Here is the end of the script, the wait_loop SECTION wait_loop IF AGE OF CALL > 240 THEN GIVE IVR 1007 WITH TREATMENT 4991 ELSE GIVE IVR 1007 WITH TREATMENT 1979 WAIT 30 END IF EXECUTE wait_loop |
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