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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 05-14-2008, 11:48 AM | #1 (permalink) |
| Admin  | User complains of barge in? Ok, I am working on an issue where a users is complaining he is hearing a 2nd call on the line when he is taking a call. He says he can hear them but they can't hear him and it only happens when he is in queue and is on a inbound call. Any suggestions where to look for this, tried moving ports in the pbx, out and rebuilding in symposium... __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software |
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| 05-27-2008, 03:06 PM | #3 (permalink) |
| Senior Member | We've been working through a similar issue but have not been able to isolate it yet. We had a trunk card supplying music on hold that seemed to be grabbing the wrong timeslot. Instead of playing the music on hold (which we verified was working going intot he trunk card) it was putting another conversation on with an active agent call. We got the trunk card replaced but still had reports of the same thing, we are now looking at the conf packs too. Also looking for infomation on how an agent observe works on a CS1000E with IP agent phones. |
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| 06-06-2008, 11:44 AM | #4 (permalink) |
| Admin | Well it seems like a loop issue, we moved the user off of that Loop to another loop and haven't had any problems. Also we found another user on the same loop started having issues. __________________ -=Welcome to PBXInfo=- -Become a PBXInfo Supporter -Get more PM Space, Profile Picture, a Signature -Add yourself to Pbxinfo's Frappr -Find Nortel Software |
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