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 05-05-2008, 02:51 PM | #1 (permalink) |
| Junior Member | Question for those who network calls... We recently began to network calls between our 4 call centres using SIP trunks and Contact Centre 6. So far everythings been working well but I do have one question in regards to transfering calls. We were told by our inter-connect that agents should never transfer calls into a CDN that networks and as a result out inter-connect have created 2 CDN's for every skillset; one that invokes networking and one that doesn't. My question is; is this really necessary or is our inter-connect being overly cautious. The only problem I can see this creating is if an agent answers a network call then transfers it to another CDN which networks to a different location then you have a situation where you have alot of hops which may result in some degraded quality... Any feedback on how people are dealing with networking would be appreciated. Regards, |
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