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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 05-01-2008, 02:29 PM   #1 (permalink)
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Ncct 6.0

Terminals and Adresses have a drop down window for provider type. Selections are:

Passive which is defined in the NTP as "the terminal is used for incoming telephone calls.

or

CCMM defined as "the terminal is used for inbound and outbound voice, e-mail, and web communications contacts.

For multimedia users I believe we should be using CCMM as the provider however all of the users have been built as passive. I was told this information was migrated from SWCP and never altered.

Anyone out there got a clue or oppinion, let's hear it.
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