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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 04-24-2008, 08:08 AM | #1 (permalink) |
| Senior Member  | Skillset is skipping Logged In Agents and going to Voice Mail We have had this before and fixed it easily. Now, we can't remember what we did to fix it and we have another new campaign that is doing this. It seems like we forgot to put it in the Master or didn't acquire a CDN or something. Can anyone give us a nudge??? Call comes in to CDN Agents are logged in and available Call skips the agents and goes to the overflow, which is voice mail Cheers, rlc __________________ No matter where you go, there is the Ladies Love Marty Fan Club.  |
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| 04-24-2008, 08:23 AM | #2 (permalink) |
| Senior Member | I figured it out............. We have toll-free numbers terminate to an ACD queue and then within the PBX we IDC to the CDN. This campaign had not been added to the IDC table on the switch. never mind.................. rachelle __________________ No matter where you go, there is the Ladies Love Marty Fan Club. |
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