SECC 4.2- Changing an Agents Supervisor - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

J_obs_F · 03-20-2008, 09:45 AM

I am fairly new to SECC 4.2 and run it along side an Option 11. SECC seems to be very "Locked" down in terms of user security rights as far as I can tell.

I wish to give a senior supervisor the right to change an agents assigned supervisor but its seems like the user who can do this is the "sysadmin" user. I tried the "custadmin" user and my senior supervisors logins but only the sysadmin login seems to work.

Does anybody know how to change this in SECC 4.2?

tim_abney · 03-21-2008, 07:01 PM

Can't you change the supervisor ID's rights to allow full admin?

J_obs_F · 03-24-2008, 09:14 AM

Thats the problem, I cant do that right now. If I go to a supervisors user properties under the desktop tab there is a dropdown to select the "Access Class" however it is greyed out.

If I try to alter the User classes directly (ex. give that user class expanded permissions) that section is greyed out as well.

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