| |||||||||
 |
| ||||||||
| |||||||||||||||
| |||||||||||||||
| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: ccma, ccmm |
  |
| | LinkBack | Thread Tools | Display Modes |
 03-11-2008, 12:05 PM | #3 (permalink) |
| Senior Member | We've been having problems with emails not presenting in chronological order. My supervisor has been though the scripting to ensure priorities are all set the same for incoming messages and now has a conference call set with Nortel. I'll post back with any info they dig up. |
 |   |
| 03-11-2008, 04:13 PM | #4 (permalink) |
| Senior Member | Turns out there are some priorities set in the database in the CCMM that were not accounted for in the rules in the CCMS. The rules have been ammended and Nortel will be restarting some of the services tonight which is supposed to reset al the priorities and get all contacts in at the same priority level. |
| | |
| |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
| |
 Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Anyone out there using CCMM | tim_abney | Meridian Systems | 2 | 03-12-2008 02:08 PM |
Linear Mode
