Home | Register |    
 
Forums         |        Articles          |      Software          |      Portals          |      Resource          |      Wiki      |    White Papers         
 
Go Back   PBX Info :: Your Free PBX, PABX and Telephone Information Resource > PBX SYSTEMS > NORTEL > Contact Center Symposium and ACD
Reload this Page NRDY reason codes not on Sup's Real Time Report
   SEARCH  
     
User Name Password      
Save ?
Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

MerACD

Post New Thread  Reply
 
LinkBack Thread Tools Display Modes
Old 02-05-2008, 01:54 PM   #1 (permalink)
John_In_Dakota
Moderator
 
John_In_Dakota's Avatar

Activity Longevity
5/20 20/20
Today Posts
0/0 sssss6029
Location: 1069.7 miles from Tiverton, Ontario (CANADA)
Rep Power: 12John_In_Dakota will become famous soon enough

Total Points:
Donate
Gender:
Country:

Send a message via AIM to John_In_Dakota Send a message via MSN to John_In_Dakota Send a message via Yahoo to John_In_Dakota
NRDY reason codes not on Sup's Real Time Report
I have a few agents that when they put in a Not Ready Reason Code, the codes will not display on a Real Time Report that a Sup has on their desktops.

Other agents enter the same code and they are displayed. Any thoughts?

I have gone through and updated the firmware on some of the phones.
__________________
Fellas', I need more Cow Bell!
John_In_Dakota is offline   sendpm.gif Reply With Quote
Old 02-07-2008, 05:42 AM   #2 (permalink)
damo1976
Junior Member
 
damo1976's Avatar

Activity Longevity
0/20 14/20
Today Posts
0/0 sssssss39
Location: Newcastle, UK
Rep Power: 4damo1976 is on a distinguished road

Total Points:
Donate
Country:

I have the same problem on our Web Server, except all phones are affected. This occurred following upgrade to sp 7. Regressed to sp 6 and still get same problem. I would be interested if anyone has a fix!
damo1976 is offline   sendpm.gif Reply With Quote
Old 02-07-2008, 11:37 AM   #3 (permalink)
John_In_Dakota
Moderator
 
John_In_Dakota's Avatar

Activity Longevity
5/20 20/20
Today Posts
0/0 sssss6029
Location: 1069.7 miles from Tiverton, Ontario (CANADA)
Rep Power: 12John_In_Dakota will become famous soon enough

Total Points:
Donate
Gender:
Country:

Send a message via AIM to John_In_Dakota Send a message via MSN to John_In_Dakota Send a message via Yahoo to John_In_Dakota
Quote:
Originally Posted by damo1976 View Post
I have the same problem on our Web Server, except all phones are affected. This occurred following upgrade to sp 7. Regressed to sp 6 and still get same problem. I would be interested if anyone has a fix!
I looked at the phones that were not showing up and did a frimware "flash" and after that some started to show up. I had a few agents that were not entering the reason code correctly.
__________________
Fellas', I need more Cow Bell!
John_In_Dakota is offline   sendpm.gif Reply With Quote
Post New Thread  Reply

« Previous Thread | Next Thread »


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Real Time Data directly from the AVAYA PBX Real time Alerts, Active Lines , Ports , wirelessjay Definity Support 0 05-01-2007 10:55 PM
Access codes in OTM report John_In_Dakota Meridian Systems 7 12-01-2006 04:27 PM
Not Ready Reason Codes Summary Report cmick Contact Center Symposium and ACD 2 11-29-2006 11:47 AM
The Real Reason the Ocean is Salty test03 Off Topic - Humor/Jokes 6 04-22-2006 10:48 AM
Allow NRDY reason on 3905 display John_In_Dakota Contact Center Symposium and ACD 5 03-28-2006 01:58 PM

Tags   |   Advertise    |    Media Partners   |    Admin   |   About us   |   Contact Us   |   RSS   


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.0.0
Copyright PBXINFO LLC 2006