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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


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Old 01-25-2008, 12:08 PM   #1 (permalink)
Merlady
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Advantages of CC 6?
Hi There,

Does anyone know what are the advantages of having CC6 over Symposium 5.0? What is it that CC 6 has that is worth the upgrade?

Thanks.
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Old 01-27-2008, 09:39 PM   #2 (permalink)
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download 'what's new in release 6' from nortel website or ask for it from your vendor. you may also get the 'capabilities by release' document.
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Old 01-28-2008, 12:59 PM   #3 (permalink)
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Top 10 Reasons: Make the Move to Contact Centre 6
Contact Centre: Whats New In Release 6.0
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