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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: acd |
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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: acd |
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 01-23-2008, 09:26 PM | #2 (permalink) | ||||||||
| Junior Member   Clepex has no status.
Rep Power: 2  Gender:  Country:  | Agent avg speed of answer is = RingTime/CallAnswered Calls answered < x time = from Application Delay before Answer report Hold time = not available in Standard report. Perform a database query for HoldTime | ||||||||
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