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 September 19th, 2007 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | Application Report Offered / Answered I have a couple of questions about the report totals on one our Application Performance reports. Here's the data: OFFERED = 28 ANSWERED = 20 ABANDONED = 3 ABANDONED AFTER THRESHOLD = 3 TERMINATED (AFTER HOURS VOICEMAIL/BLACKBERRY) = 7 Should OFFERED = ANSWERED + ABANDONED + TERMINATED? If so, what are we missing in our OFFERED total? In our scenerio: 28 = 20 + 3 + 7 28 not = 30 How can the OFFERED be less than ANSWERED? Thanks! | ||||||||
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| September 19th, 2007 | #2 (permalink) | ||||||||
| Junior Member   Clepex has no status.
Rep Power: 4 Gender:  Country:  | application report does not have a 'terminated' field, which is in the CDN report. does the cdn report also show the same values for offered/answered/etc? if this is an interval report, some of the calls offered in one interval may be answered/abandoned/terminated on the next interval. you should also consider the values on the adjacent intervals for matching. (kindly look this up on the FAQ) | ||||||||
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