Home         |        Forums         |        Portals          |           Login               |     Register              
 
Go Back   VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community > PBX / IP PBX FORUMS > NORTEL > Contact Center Symposium and ACD
Reload this Page Activity Codes
   SEARCH  
     
User Name Password      
Save ?
Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


Avaya Compliant Solutions   Nortel Compatible Products    Cisco Compliant Solutions   Free Call Accounting Quotes

Reply
 
LinkBack Thread Tools Display Modes
Old September 5th, 2007   #1 (permalink)
Junior Member

Activity Longevity
3/20 7/20
Today Posts
0/0 sssssss80
Rep Power: 0Tony is a newbie
Gender:
Country:
Activity Codes
Hello,

SCCS 6.0
Option 11C 4.5

I am trying to setup activity codes on my system. I have defined 2 test activity codes test1 and test2.

I have added the ACNT key to the phone as well.

I have made a couple of test calls and entered the activity codes. I have ran a couple of activity reports and nothing has shown up.

What am I missing?

Any help would be great.
Tony is offline   sendpm.gif Reply With Quote
Old September 6th, 2007   #2 (permalink)
Moderator
 
John_In_Dakota's Avatar
John_In_Dakota is in need of a long nap.

Activity Longevity
6/20 20/20
Today Posts
0/0 sssss6255
Location: 1069.7 miles from Tiverton, Ontario (CANADA)
Rep Power: 14John_In_Dakota will become famous soon enough
Gender:
Country:
Send a message via AIM to John_In_Dakota Send a message via MSN to John_In_Dakota Send a message via Yahoo to John_In_Dakota
Quote:
Originally Posted by Tony View Post
Hello,

SCCS 6.0
Option 11C 4.5

I am trying to setup activity codes on my system. I have defined 2 test activity codes test1 and test2.

I have added the ACNT key to the phone as well.

I have made a couple of test calls and entered the activity codes. I have ran a couple of activity reports and nothing has shown up.

What am I missing?

Any help would be great.
Have you looked in the Access Classes section? Make sure that Activity Codes has read/update.
__________________
Dare To Be The Very Best!
John_In_Dakota is offline   sendpm.gif Reply With Quote
Old September 6th, 2007   #3 (permalink)
Junior Member

Activity Longevity
3/20 7/20
Today Posts
0/0 sssssss80
Rep Power: 0Tony is a newbie
Gender:
Country:
Thanks John for the reply,

I have checked the Access and I do have read and update. I am logging in with an administrator account.

How long do you have to be on the call before entering the activity code.

I have run reports showing that I have taken calls but when I run the reports for Activity codes it comes up blank.
Tony is offline   sendpm.gif Reply With Quote
Old September 7th, 2007   #4 (permalink)
Junior Member
 
Clepex's Avatar
Clepex has no status.

Activity Longevity
3/20 9/20
Today Posts
0/0 ssssss253
Rep Power: 4Clepex is a newbie
Gender:
Country:
maybe the activity codes are not being entered correctly...
during a call, ACNT key is blinking, press ACNT key, enter activity code, press ACNT key again.
you can enter the activity code anytime during a call.
Clepex is offline   sendpm.gif Reply With Quote
Old September 13th, 2007   #5 (permalink)
Junior Member

Activity Longevity
3/20 7/20
Today Posts
0/0 sssssss80
Rep Power: 0Tony is a newbie
Gender:
Country:
Fixed
Under Configuration - Historical Statistics - there is an option to Collect the following statistics for CALL FLOW. I had to check off Activity codes and now everything works great.

thanks for help and ideas.
Tony is offline   sendpm.gif Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
bcm 400 activity codes with music monkey101 BCM and Norstar 2 August 13th, 2007 08:03 AM
Not Ready Activity Codes Mercury_Storm BCM and Norstar 2 November 21st, 2006 05:50 PM
Activity codes/time John_In_Dakota Meridian Systems 1 July 7th, 2005 12:45 PM
Activity Codes imported_agarzon Meridian Systems 2 March 17th, 2004 09:02 PM
Activity codes in Symposium yanni29j Meridian Systems 2 June 2nd, 2003 11:51 AM


All times are GMT -4. The time now is 09:00 AM.

Contact Us - PBX Info Forum | Telephony Resource Tech Tips Community for Avaya, Nortel, Cisco, Panasonic, ShoreTel, Asterisk and more... - Archive - Top

Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.2.0
Copyright (c) www.pbxinfo.com - PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum - Avaya / Nortel, Cisco, Panasonic, Mitel, ShoreTel, more...