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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.


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Old 08-23-2007, 05:47 PM   #1 (permalink)
John_In_Dakota
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CC6 saving a scheduled report?

What sort of "rites" does someone have to have to be able to save a scheduled report?

One of our Sup's is getting an error "Dmz is not accessible" when he trys to save a report.
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Old 08-23-2007, 07:03 PM   #2 (permalink)
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If you're trying to save a scheduled report to a network drive, remember that the CCMS user ICEADMIN needs to have an account on that server.
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Old 08-23-2007, 07:05 PM   #3 (permalink)
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One more thing... the ICEADMIN account needs to have the rights to WRITE to that network server.
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Old 08-24-2007, 12:19 AM   #4 (permalink)
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Originally Posted by gmejia View Post
One more thing... the ICEADMIN account needs to have the rights to WRITE to that network server.

Oh good golly miss molly......I have work to do!
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