Tarv

I'm having an issue with our help desk script. We use scripting strictly for time controls (during normal hours calls hit our help desk CDN/ACDN, and then get transferred to an MCR line that a number of people can answer. No logged agents are involved. After hours and weekends, however (specifically for a four hour time period), the calls are routed to a phantom that forwards to an external cell phone. Most calls during this time hit the cell with no problem, but we have a few that go back to the help desk voice mail in call pilot. Below is the script. x345 is the phantom. Any ideas as to where I goofed on this would be appreciated:

cv_Mailbox_Number Assigned 635

IF TIME OF DAY = hd_6to10 AND DAY OF WEEK = weekday
THEN
ROUTE CALL 345

END IF

IF TIME OF DAY = hd_overnight AND DAY OF WEEK = weekday
THEN
ROUTE CALL cv_Mailbox_Number
END IF

IF TIME OF DAY = we_helpdesk AND DAY OF WEEK = weekend
THEN
ROUTE CALL 345

END IF

SECTION Open_Section


IF OUT OF SERVICE Help_Desk_Sk AND TIME OF DAY = hd_6to10
THEN
ROUTE CALL 345

ELSE
ROUTE CALL 635
END IF