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Old May 20th, 2007   #1 (permalink)
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I have a issue where a agent is added and does not show up in the real time display until the server is rebooted.
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Old May 21st, 2007   #2 (permalink)
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Have you looked in the Contact Managment, were all the agents are under a Sup. If you scrool down at the bottom of the agents properties make sure they are in a Partition.
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Old May 21st, 2007   #3 (permalink)
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If that were the cause the agent wouldn't show up in the real time report following the reboot.
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Old May 22nd, 2007   #4 (permalink)
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I was thinking the same thing as John in Dakota but it's the reboot that puzzles me. Obviously you have them assigned the right superviser, etc. because as soon as you reboot, there they are.

There has to be something missing on your setup that doesn't update your Contact Center config. I am anxious to read someone's solution.
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