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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
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 05-11-2007, 03:40 PM | #1 (permalink) |
| Junior Member | Listening To Calls I apologize for the question but I am working from home today and all of my books are at the office. With Symposium version 5, can manager's monitor a conversation while an agent is on a call. I know our current call centers do not use this function. I am thinking it can't because we have a seperate call recording software. Thanks In Advance, J |
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| 05-14-2007, 07:47 AM | #2 (permalink) | ||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | A Supervisor can monitor a call from their phone as long as they have an observe key programed on their ACD phone. On the Sup phone they have to have in the CLS SPV and an OBV key. __________________ Fellas', I need more Cow Bell! | ||||||||
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