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Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here.

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Old 04-13-2007, 01:29 AM   #1 (permalink)
sunilmittal
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Question MLSM Goes down
Hi All,

I am Facing one problem is that MLSM services goes down very frequently we are using the Verint server for the recording. If MLSM service goes down then recording not happen. So this is becoming the Major problem for me.

When i restart the service MLSM after that every thing work smoothly


Please suggest what to do.


Sunil
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Old 04-13-2007, 01:38 AM   #2 (permalink)
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Kindly check the server PEPs. There are specific designer PEPs which solves issues concerning MLSM. Check also the Windows event logs. You may notice something there which causes the MLSM to stop.
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Old 04-15-2007, 06:41 PM   #3 (permalink)
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what is the pep number?
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Old 04-15-2007, 09:36 PM   #4 (permalink)
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NN_SCCS_5.0_PEP_060411_S for one. You may find more on the PEP library.
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Old 04-16-2007, 02:56 AM   #5 (permalink)
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we have NN_SCCS_5.0_sus_0604_S last patch installed
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Old 04-17-2007, 01:17 AM   #6 (permalink)
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there are 4 to 6 more PEPs on the library. read first so you'll know what to install.
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Old 04-17-2007, 02:08 AM   #7 (permalink)
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Can any body tell me which Patch i can install
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