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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: feature, observe |
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 04-05-2007, 09:09 AM | #1 (permalink) | ||||||||
| Senior Member   PHONE_TECH has no status.
Location: Near Pluto's third Moon Rep Power: 6  Country:  | Observe Feature We currently have a sup that does observe on some agents.There are a couple that she can't.When she hits the Observe key and inputs the extension we get a fast busy.I have looked at the programming and it looks the same as others. Anyone encounter this before? | ||||||||
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| 04-05-2007, 09:36 AM | #2 (permalink) | |||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 Gender:  Country:    | Quote:
This is freaky....I am having the same problem. I got on this site and was going to ask the same question. I even went through all the other Sup's and did a trace on their TN's to see if they were observing the agent I'm having problems with. I did a DACR AGN <agent tn> in LD 48 still getting a busy. I replaced the phone, still got a busy. I am going to flash the phone and see if that fixes my issue: LD 32 FDLF <agent tn> I'll let you know if that works. __________________ We need change in this country... | |||||||||
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| 04-05-2007, 11:15 AM | #4 (permalink) | |||||||||
| Moderator John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 Gender: Country: | Quote:
Flash did not work. I ended up outing the phone and moving it to another TN and that cleared everything up. __________________ We need change in this country... | |||||||||
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| 04-05-2007, 12:05 PM | #5 (permalink) | ||||||||
| Senior Member PHONE_TECH has no status.
Location: Near Pluto's third Moon Rep Power: 6 Country: | I'll give it a try maybe but will probably be in the morinig since this agent works late. I forgot to mention I had deleted and reinstalled a couple of days before on the same TN but will let you know. Thanks | ||||||||
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| 04-05-2007, 12:47 PM | #6 (permalink) | ||||||||
| Senior Member  Rachelle is curious
Location: Lou, KY Rep Power: 9 Country: | We are still using the Aries sets and they too will do this every now and then. Usually, moving the phone to another TN or Outing/Perform an EDD/then rebuild on same TN also works. I think that the database must get mucked up and this just sort of resets everything. rlc __________________ No matter where you go, there is the Ladies Love Marty Fan Club. :bow2: :bow2: :bow2: | ||||||||
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| 04-06-2007, 02:10 AM | #7 (permalink) | ||||||||
| Senior Member   gei_spot is going phishing
Location: Somewhere in this vast universe on a little rock that looks like a grape. Rep Power: 11 Gender:  Country:  | one word.."patches"  even though you may have up to date DepList you may still need a patch to the SCCS. I have weird sh!t happening on my Symp Web 5.0 since we upgraded last Friday that I'm still trying to correct.  Re-evaluated access class and partitions seems to be working ok but Nortel did send me some patches for it. __________________  I'm a member of the "PbxInfo Gang" Last edited by gei_spot; 04-06-2007 at 02:20 AM. | ||||||||
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| 04-06-2007, 03:38 PM | #8 (permalink) | ||||||||
| Senior Member PHONE_TECH has no status.
Location: Near Pluto's third Moon Rep Power: 6 Country: | I tried outing and rebuuilding on same TN,outing and moving to new TN and still no luck. We are just losing Symposium link and not the SCCS. Is there a certain patch for this? | ||||||||
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