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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: queue, real, showing, stats, time |
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 February 1st, 2007 | #1 (permalink) | ||||||||
| Junior Member   Panchanka has no status.
Location: Ottawa Rep Power: 7  Gender:  Country:   | new queue not showing Real time stats Good Day, So I wrote a symposium script, made reference to it in the master script and tested it, everything works great, with the routing. But no stats show up for it in the Real Time Displays. How to I make it so that the application skillset show up in realtime displays in symposium Web client 4.5. Under Configuration, Historical Statistics, I set "call by call" stat collection method from "none" to "local" for the new application. Any idea why I can't see anything in realtime? The SCCS is 5.0. I Thanks, | ||||||||
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