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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: collect, digits, script, stuck |
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 01-24-2007, 11:24 AM | #1 (permalink) | ||||||||
| Junior Member 
Location: South Dakota Rep Power: 0  Gender:  Country:  |  Script stuck at collect digits I have a hold loop at the end of a script where we prompt the caller to press 1 to leave a message or just continue to hold. The problem is that the script never advances past the collect digits section. The caller is still queued to the previous skillset(s) as the call will be handled as soon as an agent becomes available, it’s just that the caller never hears anything else after the prompt to press 1. SECTION WaitLoop WAIT 2 OPEN VOICE SESSION PLAY PROMPT VOICE SEGMENT hold_option_vs COLLECT 1 DIGITS INTO hold_choice_cv INTER DIGIT TIMER 4 END VOICE SESSION IF hold_choice_cv <> 0 THEN ROUTE CALL mailbox_mb END IF WAIT 2 GIVE MUSIC HoldMusic_rt WAIT 30 EXECUTE WaitLoop The Call Pilot voice ports in are acquired in Symposium and I don't know what else to check. Is it the way the script is written? | ||||||||
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| 02-12-2007, 04:51 PM | #2 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | The company I work for does something very similiar. The only thing I do different is if the caller is instructed to press 1, then change IF hold_choice_cv <> 0 THEN to IF hold_choice_cv = 1 THEN Is this the only digit collect that you use in the script? If not then make sure it is named different than the one above. how did you set your script variable up. mine are set up as a Call Variable, Type = DN and Value = 0. If you wait long enough does does the message paly again, at least letting you know the loop works correctly. | ||||||||
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