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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: dead, logged, phones, ringing, symposium, tone |
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 01-08-2007, 06:37 AM | #1 (permalink) |
| Junior Member |  Symposium phones have a dead ringing tone when logged out Hi we have identified 2 phones that don't route correctly when logged out! The phones just have a dead ringing tone. I have copied 2 scripts, the 1st script is one that works and the 2nd doesn't work. However I can't see any obvious differences. Does anyone have any ideas of what could be wrong? Thanks 1ST SCRIPT (works) IF NOT LOGGED OUT AGENT EMERGENCY_EVACUATION_AGENT THEN GIVE RAN 46 DISCONNECT END IF IF DATE = Bank_Hols THEN GIVE RAN 44 DISCONNECT END IF IF (DAY OF WEEK = SATURDAY..SUNDAY) OR (TIME OF DAY <>OWN_DDI_WORKING_HOURS) THEN GIVE RAN 44 DISCONNECT END IF IF NOT OUT OF SERVICE OwnDDi_08707745016 THEN QUEUE TO SKILLSET OwnDDi_08707745016 WAIT 2 GIVE MUSIC 50 WAIT 20 END IF IF NOT OUT OF SERVICE DDi5016 THEN QUEUE TO SKILLSET DDi5016 WAIT 20 GIVE RAN 41 GIVE MUSIC 50 ELSE QUEUE TO SKILLSET TechOverflow END IF SECTION MSGREPEAT WAIT 20 GIVE RAN 42 IF AGE OF CALL > TechOverflowValue THEN QUEUE TO SKILLSET TechOverflow WAIT 2 END IF IF NOT QUEUED THEN IF NOT OUT OF SERVICE TechOverflow THEN QUEUE TO SKILLSET TechOverflow WAIT 2 ELSE ROUTE CALL 0 END IF END IF 2ND SCRIPT (doesn't work) IF NOT LOGGED OUT AGENT EMERGENCY_EVACUATION_AGENT THEN GIVE RAN 46 DISCONNECT END IF IF DATE = Bank_Hols THEN GIVE RAN 44 DISCONNECT END IF IF (DAY OF WEEK = SATURDAY..SUNDAY) OR (TIME OF DAY <>OWN_DDI_WORKING_HOURS) THEN GIVE RAN 44 DISCONNECT END IF IF NOT OUT OF SERVICE OwnDDi_08707745053 THEN QUEUE TO SKILLSET OwnDDi_08707745053 WAIT 2 GIVE MUSIC 50 WAIT 20 END IF IF NOT OUT OF SERVICE DDi5053 THEN QUEUE TO SKILLSET DDi5053 WAIT 20 GIVE RAN 41 GIVE MUSIC 50 ELSE QUEUE TO SKILLSET TechOverflow END IF SECTION MSGREPEAT WAIT 20 GIVE RAN 42 IF AGE OF CALL > TechOverflowValue THEN QUEUE TO SKILLSET TechOverflow WAIT 2 END IF IF NOT QUEUED THEN IF NOT OUT OF SERVICE TechOverflow THEN QUEUE TO SKILLSET TechOverflow WAIT 2 ELSE ROUTE CALL 0 END IF END IF |
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| 01-08-2007, 09:15 AM | #3 (permalink) |
| Junior Member | Line 30: Suggestion: QUEUE TO SKILLSET - You should use the OUT OF SERVICE <skillset> intrinsic to test the skillset queue before the Line 41: Suggestion: QUEUE TO SKILLSET - You should use the OUT OF SERVICE <skillset> intrinsic to test the skillset queue before the Line 41: Warning : QUEUE TO SKILLSET - After a QUEUE TO SKILLSET command has been executed, it is not necessary to execute it again for |
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| 01-08-2007, 02:33 PM | #6 (permalink) | |||||||||
| Moderator 
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12  | Quote:
Only Errors will prevent you from validating a script. __________________ Fellas', I need more Cow Bell! | |||||||||
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