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| Contact Center Symposium and ACD Nortel's Symposium Call Center Server, including Web Client, Symposium Agent and TAPI, also ACD, Meridian Max, CCR, IVR Application Discussion and Support here. |
| Tags: library, look, pep |
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 01-03-2007, 11:47 AM | #11 (permalink) | ||||||||
| Junior Member   Panchanka has no status.
Location: Ottawa Rep Power: 6  Gender:  Country:   | Rachelle, I pasted my Peps for Symposium 4.5 below. Has this Web Server ever worked? By what you descibed in your first post it sounds like the Windows operationg system install/configuration was not done properly. Have you considered nuking it and reinstalling the app going step by step through the NTP's? SU05 WebClient_upgrade_04.05.005.02.zip SWCAutoAssignments.zip EBF11113.zip CRTemplates.msi ClientCtrls.msi ReadMe SWC 4_5 SU05.htm SU06 NN_SWC_4.5_SU_06_V1 This SU (NN_SWC_4.5_SU_06_V1) should only be installed on an existing Symposium Web Client 4.5 SU05 system. Readme ClientCtrls NN_SWC_4.5_SUS_0601_V1 This SU (NN_SWC_4.5_SU_0601_V1) should only be installed on an existing Symposium Web Client 4.5 SU05 system. Readme NN_SWC_4.5_SUS_0602 NN_SWC_4.5_SUS_0602 should only be installed on Symposium Web Client 4.5 SUS0601_V1 systems. It is a bug-fix only SUS delivering 47 fixes, as listed in the ReadMe NN_SWC_4.5_SUS_0603 NN_SWC_4.5_SUS_0603 should only be installed on Symposium Web Client 4.5 SUS0602 systems. It fixes a problem which occurs as a result of installing the Microsoft June Security Update which includes KB912945 (see http://support.microsoft.com/kb/917425 for details). ReadMe NN_SWC_4.5_SUS_0604 SWC 4.5 SUS_0604 contains multiple fixes and is applicable to voice systems. ReadMe SU07 NN_SWC_4.5_SU_07 NN_SWC_4.5_SU_07_Readme NN_SWC_4.5_SU_0701 NN_SWC_4.5_SU_0701_Readme NN_SWC_4.5_SU_07_ClientCtrls NN_SWC_4.5_SU07_Crystal_Report_Hotfix | ||||||||
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| 01-03-2007, 03:31 PM | #12 (permalink) | ||||||||
| Senior Member  Rachelle is curious
Location: Lou, KY Rep Power: 9 Country:  | Thanks! What I have thought of and what I am in control of are two different things. The installation was performed by Nortel's Professional Services Office and we know that they did not follow all of the NTPs as written. We are just not getting any support from them in correcting these issues. I will share your post and recommendations. Thanks, again! rachelle __________________ No matter where you go, there is the Ladies Love Marty Fan Club. :bow2: :bow2: :bow2: | ||||||||
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